At https://astrospeech.com/ we are committed to delivering accurate and personalized astrological consultations and reports to our valued clients. Due to the personalized and time-intensive nature of our services, we maintain a transparent and fair refund policy as outlined below.
1. No Refunds on Completed Services
All payments made for consultations, reports, or any astrological services are non-refundable once the service has been delivered or the consultation has taken place. This includes:
- Personalized astrological reports (e.g., birth charts, predictions, compatibility analysis)
- Live or scheduled consultations (telephonic, video, or chat-based)
- Email-based responses to astrological queries
Due to the customized nature of these services, we cannot offer refunds after service delivery.
2. Refunds on Failed Transactions
In the event of a failed transaction or payment being deducted but service not being provided:
- Please contact us at trivedisanjeev@gmail.com with your payment reference number.
- We will verify the issue and initiate a full refund within 7–10 business days, if applicable.
3. Service Not Received
If you have not received your purchased service within the promised delivery time (usually 7 working days), please notify us at trivedisanjeev@gmail.com. If we fail to deliver the service within an additional 3 working days after your complaint, you may be eligible for a partial or full refund, depending on the situation.
4. Duplicate Payments
If you are charged more than once for the same service due to a technical error or system issue, we will refund the duplicate payment(s) after verification.
5. Cancellation Policy
- Users may cancel a scheduled consultation at least 24 hours prior to the appointment to be eligible for a partial refund or rescheduling.
- Cancellations made after this window are not eligible for a refund.
6. How to Request a Refund
To request a refund, please contact our support team with the following details:
- Full Name & contact number
- Order ID / Transaction ID
- Date of Payment
- Reason for Refund Request
Email: trivedisanjeev@gmail.com
7. Disputes & Chargebacks
We strongly encourage customers to contact us before initiating any dispute or chargeback through their bank or card issuer. Most issues can be resolved quickly and amicably through our support process.
8. Amendments
https://astrospeech.com/ reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page on our website: https://astrospeech.com//contact
- By sending us an email: trivedisanjeev@gmail.com
Last Updated: 5th July,2025